Basic User Support
Questions concerning general use of the Smart Arena platform.
12 articles
I’m having trouble logging in as a new user. What should I do?
What should I do if I forget my password?
Can I access the course from home using my personal email?
What do the different course statuses mean in Smart ARENA?
How is course progress tracked, and are there completion criteria or tests?
I passed the test, but the course isn’t marked as completed. Why?
How can I check if I’ve completed a course?
Can I retake a course?
When will I receive my certificate?
Where can I find the Additional Materials Folder to download the material for the course?
Why isn’t the video playing in my course?
What should I do if the page won’t load?
