Smart Arena FAQ
Frequently Asked Questions
31 articles
Admin Support
Admin Support
- How do you handle user onboarding?
- How do I assign multiple roles and/or permissions to a user?
- How can I duplicate the content?
- How can I export the content from Smart Arena?
- In what format is content in SA?
- How do I properly cite YouTube videos for use in e-learning?
- What happens when author rights are removed?
- How should we update a course: by creating a new version or updating the existing one?
- How do I insert images into the content?
- How do I add ABC questions to a course?
- Why didn't the user receive a notification after being removed from and re-enrolled in the course?
- How can I monitor storage usage?
Basic User Support
Questions concerning general use of the Smart Arena platform.
- I’m having trouble logging in as a new user. What should I do?
- What should I do if I forget my password?
- Can I access the course from home using my personal email?
- What do the different course statuses mean in Smart ARENA?
- How is course progress tracked, and are there completion criteria or tests?
- I passed the test, but the course isn’t marked as completed. Why?
- How can I check if I’ve completed a course?
- Can I retake a course?
- When will I receive my certificate?
- Where can I find the Additional Materials Folder to download the material for the course?
- Why isn’t the video playing in my course?
- What should I do if the page won’t load?
- I Can’t Sign In to Smart Arena Using My Work AccountTroubleshooting SSO Login Issues.
Product information
Questions regarding course and catalogue creation and management.
- Is Smart Arena available as a mobile app?
- What security measures are in place to protect sensitive data?
- Is it possible to get a free trial of the platform?
- Is it possible to pay the subscription in one transaction?
- What languages are available in Smart Arena?
- Can the platform be integrated with our existing systems (HRIS, CRM, ERP, etc.)?