Smart Arena FAQ
Frequently Asked Questions
29 articles
How should we update a course: by creating a new version or updating the existing one?
Why didn't the user receive a notification after being removed from and re-enrolled in the course?
What happens when author rights are removed?
What should I do if I forget my password?
Why isn’t the video playing in my course?
How can I check if I’ve completed a course?
I’m having trouble logging in as a new user. What should I do?
What do the different course statuses mean in Smart ARENA?
Can I access the course from home using my personal email?
How is course progress tracked, and are there completion criteria or tests?
I passed the test, but the course isn’t marked as completed. Why?
When will I receive my certificate?
What should I do if the page won’t load?
How do I add ABC questions to a course?
How do I insert images into the content?
How do I properly cite YouTube videos for use in e-learning?
Where can I find the Additional Materials Folder to download the material for the course?
Can I retake a course?
How do you handle user onboarding?
How can I export the content from Smart Arena?
In what format is content in SA?
How can I duplicate the content?
How do I assign multiple roles and/or permissions to a user?
What security measures are in place to protect sensitive data?
Is Smart Arena available as a mobile app?
Is it possible to get a free trial of the platform?
Is it possible to pay the subscription in one transaction?
What languages are available in Smart Arena?
Can the platform be integrated with our existing systems (HRIS, CRM, ERP, etc.)?