Smart ARENA

Smart Arena FAQ

How do you handle user onboarding?

How do I assign multiple roles and/or permissions to a user?

How can I duplicate the content?

How can I export the content from Smart Arena?

In what format is content in SA?

How do I properly cite YouTube videos for use in e-learning?

What happens when author rights are removed?

How should we update a course: by creating a new version or updating the existing one?

How do I insert images into the content?

How do I add ABC questions to a course?

Why didn't the user receive a notification after being removed from and re-enrolled in the course?

Admin Support

I’m having trouble logging in as a new user. What should I do?

What should I do if I forget my password?

Can I access the course from home using my personal email?

What do the different course statuses mean in Smart ARENA?

How is course progress tracked, and are there completion criteria or tests?

I passed the test, but the course isn’t marked as completed. Why?

How can I check if I’ve completed a course?

Can I retake a course?

When will I receive my certificate?

Where can I find the Additional Materials Folder to download the material for the course?

Why isn’t the video playing in my course?

What should I do if the page won’t load?

Questions concerning general use of the Smart Arena platform.

Basic User Support

Is Smart Arena available as a mobile app?

What security measures are in place to protect sensitive data?

Is it possible to get a free trial of the platform?

Is it possible to pay the subscription in one transaction?

What languages are available in Smart Arena?

Can the platform be integrated with our existing systems (HRIS, CRM, ERP, etc.)?

Questions regarding course and catalogue creation and management. 

Product information

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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