Customer support
Questions concerning general use of the Smart Arena platform.
23 articles
How should we update a course: by creating a new version or updating the existing one?
Why didn't the user receive a notification after being removed from and re-enrolled in the course?
What happens when author rights are removed?
What should I do if I forget my password?
Why isn’t the video playing in my course?
How can I check if I’ve completed a course?
I’m having trouble logging in as a new user. What should I do?
What do the different course statuses mean in Smart ARENA?
Can I access the course from home using my personal email?
How is course progress tracked, and are there completion criteria or tests?
I passed the test, but the course isn’t marked as completed. Why?
When will I receive my certificate?
What should I do if the page won’t load?
How do I add ABC questions to a course?
How do I insert images into the content?
How do I properly cite YouTube videos for use in e-learning?
Where can I find the Additional Materials Folder to download the material for the course?
Can I retake a course?
How do you handle user onboarding?
How can I export the content from Smart Arena?
In what format is content in SA?
How can I duplicate the content?
How do I assign multiple roles and/or permissions to a user?